SHIFT LEADER - Aloha Petroleum - Kapolei, HI

SHIFT LEADER - Aloha Petroleum - Kapolei, HI
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SHIFT LEADER
Aloha Petroleum 17 reviews - Kapolei, HI 96707
Overview

DUNKIN' DONUTS SHIFT LEADER

PRIMARY PURPOSE:

The Shift Leader is responsible for the general operations of a store under the control of a Store Manager.

Essential Duties and Responsibilities:

Product Quality

ServSafe certified Practices all safety and sanitation procedures Maintain coffee standards Maintains donut case standards Ensures that bagels are within their 8-hour shelf life Ensures product shelf lives are met Ensures all products are available Understands and executes the donut change over process

Guest Service

Providing a pleasant and proper greeting Properly suggestive selling Repeating orders to ensure accuracy Payments are handled correctly Drive-thru guests receive a total at the speaker Providing a 2-part Thank You Team Service is used to expedite the process of assembling customer orders Drive-thru Service times are met, monitored and logged daily Speed and accuracy times are met at both the front and drive-thru A sense of urgency is displayed by all Deployment chart utilized and completed daily

Cleanliness

Maintains all customer view areas and restrooms Utilizes a cleaning system Practices all safety and sanitation procedures Demonstrates proper hygiene Understands the Dunkin Donut Employee Health Standards Ensures the three compartment sink is properly set up Ensures sanitizer buckets are at proper concentration levels Ensures all foods are dated and FIFO (First in, first out food rotation) is present Service area is neat, clean and properly stocked

Supervising Skills

Assists in maintaining a team atmosphere and motivates team Utilizes and practices the LAST process Models behaviors outlined in the Pocket Operations Guide Utilizes TTM (talk to me) Takes Pride in their work Has good communication skills Patient Leads by example Takes Initiative Uses time productively Actively delegates tasks Exhibits a sense of urgency

Training and Development

Assists in training for new product roll outs Follows up on new and existing crew members Continuously gives feedback to team to improve performance

Administration

Daily tracking of Service times Over rings properly executed Cash policies properly executed Top 25 checklist completion twice daily Deployment chart posted and utilized daily

Working Conditions

Works indoors under regular Restaurant conditions. Works outdoors under regular weather conditions as needed. Works with a variety of Restaurant equipment.

PHYSICAL DEMANDS:

Continuous standing for extended period of time, handling, fingering, use of eye-hand-foot coordination and corrected vision. Frequent climbing, balancing, stooping, kneeling, crouching, crawling, walking, reaching; pushing, pulling, lifting, and carrying up to 50 lbs. of restaurant merchandise Seldom requires sitting, running and visiting/working at other sites.

Education/Training:

High School Diploma or equivalent. Successfully completes all training including (but not limited to) Dunkin’ Donuts Online University requirements, basic restaurant training, and Human Resource Training. On the job training provided by the Restaurant Manager and Assistant Restaurant Manager.

Other

All other duties as assigned.

REPORTS TO:

Restaurant Manager or Assistant Restaurant Manager


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17 reviews

Aloha Petroleum, Ltd. is a company that owns numerous convenience stores (Aloha Island Mart) and gas stations (Aloha Quality Gas) in Hawaii,...

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