Mychart Covid Application Support - CTG (Hawaii)
MYCHART COVID APPLICATION SUPPORT United States Healthcare IT Jan 25, 2021Post Date 21200430Requisition # Apply for JobShare this JobSign Up for Job Alerts CTG has IMMEDIATE openings for Application Support Representatives for a 90-150 day project. Positions will be WORK FROM HOME. Provide support for our client’s COVID hotline. • Answer calls on a VOIP softphone on CTG laptop (provided by CTG) • Monitor and answer emails on inbound email queue • Respond to callers’ questions from a pre-developed FAQ document • Provide caller with a list of symptoms associated with COVID when requested • Understand and answer questions about the Client’s COVID vaccination process • Assist callers with scheduling an appointment to receive COVID vaccination REQUIRED SKILLS : • Candidates must be available 40 hours a week for weekday shifts and either 8 or 12 hours for weekend shifts • Total number of positions will vary based on the impact of the COVID virus on the health s...