Coordinator, Patient Relations/Experience - Queen's Health Systems (Hawaii)
RESPONSIBILITIES
I. JOB SUMMARY/RESPONSIBILITIES:
• Coordinates patient relations and patient experience services, programs and activities focusing on ensuring a positive patient/visitor experience in the Emergency Department.
II. TYPICAL PHYSICAL DEMANDS:
• Essential: seeing, hearing, speaking.
• Frequent: standing, sitting, walking, finger dexterity.
• Occasional: lifting and carrying usual weight of 20 pounds up to 50 pounds.
• Operates various office equipment such as computer, telephone, copier, fax, typewriter.
III. TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions.
• Exposure to body fluids, blood products and communicable diseases.
• Must be available to work some evening and night shifts.
• May be subjected to emotionally charged situations, which may compromise physical safety.
IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:
• Bachelor's degree in Social Science, Communications, Psychology or related field; or four (4) years quality experience in a healthcare setting or patient relations experience may be substituted for the educational requirement.
B. EXPERIENCE:
• In addition to the educational requirement, three (3) years experience in patient relations, patient experience or human services.
• Two (2) years progressive customer service experience involving problem resolution activities.
• Prior experience in coaching or delivering education programs.
• Experience to demonstrate:
o Knowledge of American with Disabilities Act (ADA) requirement as it relates to healthcare.
o Ability to communicate effectively both orally and in writing with a broad range of people.
o Ability to perform multiple tasks, set priorities, research/problem solve, and make independent decisions with minimal assistance.
o Knowledge and ability to design effective presentations of data in reports, graphs, other visual presentations, etc.
o Excellent customer service skills and ability to deal effectively with internal and external customers.
Equal Opportunity Employer/Disability/Vet
* This article was originally published here
