General Manager- Lumeria Maui - Sightline Hospitality - Makawao, HI
General Manager- Lumeria Maui - Makawao, HI 96768 - Indeed.com
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Lumeria, Maui is seeking an experienced Hotel General Manager.
A COUPLE OF THINGS YOU SHOULD KNOW about this extraordinary place to work:
Lumeria Maui is an educational retreat center located in beautiful Upcountry Maui. Our historic compound, originally built in 1910, has been extensively renovated and carefully redesigned to meet the growing needs of individuals and groups seeking alternative and experiential learning. Guest rooms and suites are offered for community students and island visitors seeking overnight accommodations while on retreat. Lumeria’s onsite restaurant, The Wooden Crate, serves farm-to-table nourishing and delicious meals to students, retreats, community patrons and visitors, and The Wellness Spa at Lumeria offers bodywork, massage and healing arts therapies and private lessons.
About Sightline Hospitality
Sightline brings together people, places, and possibilities to redefine hotel management. Whether big box branded, soft branded, or independent hotels, we believe in soulful stays—the kind that stay with you long after you’re gone.
About You
Our ideal candidate connects personally by offering guests a uniquely memorable experience, training staff to represent knowledgeable and personalized service reflective of the property and actively advancing the hotel’s social media presence and being a positive presence in the local community and vibrant neighborhood social scene. In addition, the General Manager must have strong knowledge of outside Sales, and an understanding of Food & Beverage, Spa operations, Preventative Maintenance Programs, Revenue Management and Marketing.
This leadership position oversees all aspects of the operations, monitors the financial performance of the business, actively participates in community/industry organizations, and must possess strong communication skills with the ability to focus on exceptional guest services. We’re looking for a self-motivated individual who can take advantage of our competitive bonus structure for the benefit of both the business and him or herself. Previous experience in Hawaiian experience preferred.
Key Responsibilities
Oversee the performance of all departments, provide guidance and hands on assistance in the execution of departmental responsibilities, help set objectives and achieve established goals for revenue and profit.
Provide leadership and direction to department managers to ensure that all matters and tasks are handled in timely manner and guest expectations are met; review all department heads' performance at minimum once a year.
Oversee the quality, consistency, presentation and service in all outlets to ensure that they conform to Sightline standards and meet or exceed customer expectations.
Monitor and control hotel's budgets and P&L to ensure established goals for operational expenses and labor costs are met.
Co-ordinate in conjunction with the Sales & Marketing Department the preparation and implementation of annual packages or special promotions regarding guest rooms and F&B activities.
Actively and regularly interact with guests, associates and management colleagues, individuals outside the hotel, but not limited to current and potential clients, owners and owning company representatives, suppliers, and competitors.
Directly support, guide, and coach Front Office, Sales, Housekeeping and Maintenance teams.
Market and promote all Hotel outlets to increase revenues.
Develop and manage the property budget; oversee purchases and monitor all expenses.
Manage Hotel forecasts on a regular basis.
Measure the effectiveness of marketing plans and yield management efforts and timely adjust Hotel strategy where necessary.
Maximize event and catering opportunities and implement effective strategies in gaining accessibility to appropriate markets.
Motivate team members by setting goals, providing ongoing feedback, and rewarding and recognizing employees.
Uphold company standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection.
Oversee purchasing and payroll submissions for the property.
Oversee risk management and emergency procedures.
Ensure the Hotel has effective operational and financial controls in place.
Ensure compliance with licensing laws, local codes, health and safety and other statutory requirements.
Maintain adequate staffing levels for hourly and salaried staff members in all departments.
Maintain vendor/supplier relationships.
Coordinate and oversee capital improvement projects.
Direct, manage, and counsel management employees.
Conduct regular employee meetings.
Create a friendly and efficient guest-service oriented environment.
Report to and communicate regularly with corporate personnel and ownership.
Maintain positive community relations.
Benefits
Competitive Bonus Plan
Medical reimbursement, Vision, dental, and life insurance options
