Telecommunications Assistant - WEST (Call In, Rotator) - Queen's Health Systems (Hawaii)

RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

• Provides rapid, accurate and courteous handling of telephone calls, dispatch services, paging, FAX message emergency communications.

• Inputs data into the electronic Security Report Writing system.

• Performs CCTV programming, patient calls to the nurses, alarm lines and Fire Management System operations.

II. TYPICAL PHYSICAL DEMANDS:

• Essential: Sitting, finger dexterity, seeing, hearing, speaking; lifting usual weight of 1/2 pound up to 2 pounds; pushing/pulling, carrying usual weight of 1/2 pound up to 3 pounds; reaching at and above shoulder level, repetitive arm/hand motions

• Frequent: Gripping of an object, twisting body and reaching below shoulder level

• Occasional: Walking, climbing stairs

• Operates operator console, various communication equipment, computer, telephone

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

• Subjected to cold temperatures due to computer equipment.

• Occasionally exposed to irate telephone callers and subjected to possible verbal abuse.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• High School diploma or equivalent in education.

B. EXPERIENCE:

• One (1) year of telecommunications experience.

• Experience to demonstrate ability to read, write, understand and speak English clearly.

Equal Opportunity Employer/Disability/Vet

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