Operations Manager - General Dynamics Information Technology (Hawaii)
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** None
**Public Trust/Other Required:** None
**Job Family:** Business Operations
Operations Manager
At GDIT we build cutting-edge applications that help the end user accomplish their mission.
GDIT is your place. You make it your own. Bring your creativity to help us find simple solutions to complex problems. By owning your opportunity at GDIT, you’ll play an essential part in preparing our nation for the future. Our work depends on an Operations Manager joining our team to support CMS Premium Stabilization Program activities at Windsor Mill, MD.
At GDIT, our employees are driven, resourceful, and unwavering. The Operations Manager position will be responsible for the day-to-day operations of the Risk Adjustment and Reinsurance (RARI) and Reinsurance contributions (RIC) programs. The person in this position will work directly with and report to the Program Manager to ensure the success of all operational aspects of the program, including team leadership, client relationships, management of contract execution, oversight of strategic initiatives, vendor relationships, and other support responsibilities. This position will oversee staff supporting Education, Training, and Outreach, and Customer Support Helpdesk.
Roles and Responsibilities
+ Oversees day-to-day operations of the Risk Adjustment and Reinsurance (RARI) and Reinsurance contributions (RIC) programs
+ Follows Program Manager‘s directives associated with this position.
+ Develops an understanding of strategic business needs and provides insight and recommendations to program leadership for solutions to meet business objectives
+ Serves as Subject Matter Expert (SME) for multiple projects on the Premium Stabilization Program (PSP);
+ Collaborates with various stakeholders and team members to analyze requirements and monitor schedule/risks
+ Provides leadership to staff supporting Education, Training, and Outreach, and Customer Support Helpdesk
+ Identifies opportunities for improvement by collaborating with client leadership and other members of the internal program management team to develop new work products, operational methods, and training materials
+ Leads client engagements, including marketing and proposal development, delivery, and execution
+ Drives client objectives and goals to completion by leveraging strong collaborations across internal and external stakeholders
+ Manages workload for team members and report on project/tasks assignments of all team members on a weekly basis.
+ Assesses engagement performance, risks, issues, and impact on solution and service delivery commitments, client relationship
+ Builds and maintains high-performance teams
**Required Skills and Experience** :
+ Bachelor’s Degree and 12+ years of managerial and supervisory experience preferred
+ Strong leadership skills particularly in a dynamic environment with daily customer interaction
+ Ability to effectively present information and respond to questions from clients and internal stakeholders
+ Ability to resolve issues with little oversight; ability to gather and analyze information skillfully and develop alternative solutions
+ Candidate Must Be A US Citizen or Green Card holder to be considered for this position.
Desired Skills and Experience:
+ 5-7 years of Health Care Industry or Centers for Medicare and Medicaid Services (CMS) experience preferred
+ Strong oral and written communications skills, interpersonal and professional interactive skills
+ PMP, CSM and ITIL certifications
+ Experience managing budgets and forecasting for small to medium contracts including staffing, proposal, and subcontract management
Attributes for Success:
+ Mastery of organizational and project management skills, including the ability to plan, prioritize, and execute multiple initiatives/deadlines autonomously and shift priorities as necessary. Ability to manage large, complex projects and use time effectively
+ Ability to understand and document customer business requirements.
+ Ability to engage and lead discussions and meetings; Understanding of team dynamics and working well within a team structure
+ Self-motivated, well-organized, and strict attention to details.
+ Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions.
+ Display willingness to make decisions under pressure that impact internal and external stakeholders; exhibit sound and accurate judgment; make timely decisions.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
* This article was originally published here
