Service Partner IV - Fiserv (Hawaii)
What makes an outstanding Enterprise Service Partner IV?
In this role you will have enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to assigned clients. You are responsible for managing and developing operational relationships for their assigned clients, taking primary responsibility for driving client satisfaction with service delivery. They serve as primary contact to direct resources and activities within the Fiserv organizations as it relates to client operational issues. The Service Partner collaborates with the Client Partners to live the Fiserv Values through every aspect of our interaction internally and externally. Proper execution by a Service Partner results in increased client satisfaction, revenue growth due to sales opportunities and new client potential based on positive client references.
Key Accountabilities
+ Enhanced client relationships / client retention
+ Timely and accurate implementation of client projects
+ Meet or exceed targeted goal of client satisfaction
+ Enterprise Problem prevention and resolution
To be successful in this role, you will:
+ Have enterprise wide accountability for ensuring quality delivery of products and services for their assigned clients
+ Provide oversight, proactive planning and is aligned closely with Fiserv conversions, implementations, development, product management and client services
+ Work closely with the Client Partner in Account Planning
+ Develop and manages operational and technical relationships through in-person visits and phone calls to help carry out their account plan
+ Acts as the primary point of contact for issue resolution and escalation
+ Ensures metrics are met or exceeded; drives Client satisfaction through gathering and disseminating feedback to drive performance improvements
+ Provides various levels of reporting on accomplishments and in-process activities
+ Analyze Client Surveys with the Client Partner to identify areas for improvement and development of action plans
Qualifications for consideration:
+ High School diploma or equivalent required; Bachelor’s degree preferred
+ 5+ years experience in the banking or related industries
+ 5+ years experience in a customer facing role
+ Knowledge of Fiserv's Service Management focus
+ Prior experience managing complex accounts (interaction with specialized
+ areas involving a large number of client contacts, oversight of the implementation and support of sophisticated solution sets, dynamic relationships, communication around technical and vast infrastructure, use of project governance, etc.)
+ Requires an in-depth knowledge of Fiserv BUs, resources, process, etc.
+ Ability to travel 20-30%
Who we are:
Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Explore the possibilities of a career with Fiserv and Find Your Forward with us!
* This article was originally published here
