Consumer Door-to-Door Sales Rep - Cincinnati Bell (Hawaii)
Job Purpose:
The primary responsibility of the Consumer Video Sales Representative is to sell Hawaiian Telcom TV, internet, and phone services by approaching people in pre-determined territories and geographic areas. Successful candidates will demonstrate sales success in a quota-driven sales environment.
Expectation is to reach pre-determined monthly sales quota targets.
Essential Functions:
Sales Functions -- 75%
* Sales -- 35% - Process of the sales presentation and the completion of the order.
* Door knocking -- 15% - Knock on doors to locate a customer to sell, aka cold calling.
* Consultation -- 15% - Consultative sales require the D2D representative to ask probing questions, then make recommendations for a service opportunity with Hawaiian Telcom.
* Follow-up and Follow-through -- 7% - Follow up with customers through personal visit after the installation and following through with any additional action to ensure customer satisfaction and possible future sales opportunities
* Managing non-bulk assigned buildings -- 3% - Reach out to resident managers in the non-bulk buildings and build a relationship to generate additional sales opportunities and participate in various building launch resident events.
Sales Administrative Tasks -- 25%
* Order entry of sales orders -- 10% - Enter orders that the representative has made into the iPad order form for processing into CRM.
* Managing Territory -- 8% - Manage their assigned sales territory to ensure optimal service penetration and exhaust all direct sales opportunities.
* Sales tracking -- 4% - Track sales through the sales system which could include the entry of sales information, reasons for buying/not buying, marketing statistical information, doors knocked vs. presentations made vs. sales made as well as tracking of sales made to ensure that the order is processed and is in the commission system for payment.
* Reporting -- 3% - Prepare reports to other entities within the company (i.e., network for inaccessible properties, damage witnessed in the field that needs addressing, inaccessible properties to Marketing for removal from D2D treatment).
Education:
* High School Diploma or equivalent
Previous Work Experience (Preferred):
* One (1) or more years' experience in direct customer (face-to-face) sales
* Demonstrated experience managing Business Strategies, sales tracking and reporting, non-bulk sales conditions, and consultative interaction with customers
* One (1) or more years' working through technical, cable, or telecommunications experience desired; consideration is given for two (2) years' experience in any of the following positions:
* CSSC, BSC, BST, Care, CZT
* Able to demonstrate proficiency in English through verbal and written communication
* Experience using personal computer and software applications and Android and or IOS mobile devices such as smartphones and tablets and Microsoft Office applications
Special Knowledge, Skills and Abilities: Competencies:
* Engaging, dynamic personality -- must enjoy speaking and listening to people
* Strong work ethic, unparalleled integrity, and drive to succeed
* Great attitude and professionalism
* Responsible and punctual
* Ability to maintain a high level of self-motivation
* Ability to maintain favorable relations with subscribers, vendors, and employees within the service area
* Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
* Ability to prioritize activities and tasks effectively
* Solid organization, communication, and interpersonal skills
Work Environment:
* Indoor office work. Uses standard office furniture and equipment
* Outdoor work. Subject to environmental conditions
* 40-hour workweek on varying days; including weekend days; may have split days off
* Subject to occasional overtime
* Classroom and On the Job Training and/or shadowing provided
* Train on Ordering Systems & Sales tracking
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
* This article was originally published here
