Business Process Manager - Telecommute - US Bank (Hawaii)
Responsibilities include but not limited to:
- Defines, develops, documents, and measures business processes and/or tools to ensure the highest level of efficiency and quality is achieved while reducing support costs.
- Facilitates the application of new technologies to existing business processes.
- Assesses business or process requirements, completes research and analysis to determine viable solutions, and makes recommendations for alternatives and enhancements by partnering with end user focus groups, service owners and vendor partner.
- Provides technical expertise on available technologies and processes to improve quality, customer satisfaction, and cost performance.
- Utilize appropriate tools to perform problem determination and root cause analysis; illustrates bottlenecks, redundancies, vulnerabilities, and opportunities for enhanced efficiency or effectiveness.
- Identifies strengths and weaknesses of existing internal processes, methods, and tools.
- Presents findings and recommendations to business process owners and product teams.
- Reduces the mean time to repair for incidents.
- Frequently interfaces with business lines, including management, and/or internal resources.
- Coordinates activities with other impacted areas and functions.
- Analyzes, documents, and disseminates process changes and productivity gains.
- Participates in pre-implementation of enterprise projects to determine the level of involvement and risk to assigned organization.
Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.
Leaders at U.S. Bank consistently demonstrate integrity and ethics, maturity and resilience, and inspire trust and confidence among their teams. Our leaders are strong communicators who promote collaborative relationships, influence others, and value the diversity of backgrounds and ideas among their employees.
Qualifications:
Basic Qualifications
-Bachelor's degree or equivalent work experience
-ITIL Service Management Foundation certification
-At least 1 year experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications.
-At least 6 years experience within a total Information Technology (IT) environment.
-At least 1 year experience with tools and techniques for planning, organizing, monitoring and controlling IT projects
Preferred Skills/Experience
Working experience in:
-Capability maturity model
-IT standards, procedures, policy
-IT environment
-Business assessment
-IT service management (ITSM)
-IT systems management
-ServiceNow Catalog
Extensive experience in:
-Workflow analysis
-Requirements analysis
-Business process modeling
**Job:** Information Technology
**Primary Location:** United States
**Shift:** 1st - Daytime
**Average Hours Per Week:** 40
**Requisition ID:** 200017813
* This article was originally published here
