Senior Services Enablement Consultant (United States) - Cornerstone onDemand (Hawaii)
The Sr. Services Enablement Consultant will be responsible for the successful enablement of CSOD Services partners and internal services delivery teams. This includes providing consultative and enablement support to a wide range of global services partners. In this role you will be extremely collaborative and will work with the various key stakeholders across other teams (e.g., Alliances, Delivery Assurance, SDA’s, CSOD University, Product Support, and Partner Management) to provide great content for our partners in a consumable fashion.
The Sr. Services Enablement Consultant will coach and mentor our partners to become effective in both implementation consulting and project management of talent management software products and solutions. This includes enabling both internal and external Services Delivery team members as well as SDA’s and DA’s. The Sr. Services Enablement Consultant needs to be equipped with a hybrid of previous implementation experience, project management experience, and consulting skills to be able to effectively demonstrate and enable our key stakeholders. In this role, the Sr. Services Enablement Consultant will need to quickly provide expertise around software implementation process and strategy. Passion about delivering support to our partners to make them successful and enable them to provide targeted solutions on CSOD software is a MUST!
Impact:
It's huge! Our global partner network consists of over 1000 consultants that you will interact with in various ways. To ensure success, this role focuses on enablement and training by role with the primary focus on services delivery team members (both internal and external)
In this role you will…
+ Collaborate closely with CSOD Services Delivery Leadership to identify enablement needs by role and level.
+ Conduct needs analysis and evaluate existing certification programs and be able to make recommendations for improvement.
+ Lead weekly partner virtual enablement sessions
+ Lead monthly in person enablement sessions and bootcamps
+ Collaborate closely with CSOD University for content and assessment questions
+ Work collaboratively to build out role-based learning paths for Implementation Consultants, SDA’s, Delivery Assurance, and Integration Consultants
+ Align and become valued business partner for SDA and/or DA leadership
+ Proactively identify and recommend ways to improve partner related implementation process with the goal of improving client experience and client retention
+ Collaborate and support APJ Enablement efforts and goals
+ Evaluate current processes and offer up recommendations for improved process performance and efficiencies
+ Organize on-site group training events as needed
+ Complete ad-hoc projects as they aspire
You’ve got what it takes if you have…
+ 5-7 years of Software Implementation Experience or client facing support
+ Up to 40% Travel likely or as business needs require
+ 2 - 4 years of project/program management experience with small to medium size projects
+ Bachelor's degree in related field or commensurate experience.
+ Strong client consulting experience
+ Ability to process complex scenarios, ask probing questions and make appropriate decisions
+ Knowledge of Microsoft Office programs (Word, Excel, Outlook, etc.)
+ Excellent verbal and written communication skills and professional etiquette
+ Quick learner for new applications and technology
+ Good time management in order to meet deadlines
+ Ability to work independently in a fast-paced environment
+ Advanced knowledge of Microsoft Office technologies and other applications
+ Excellent verbal and written communication skills
+ Willingness to support and virtually meet teams in different time zones, especially Europe and APJ
+ Proven success of building successful business relationships remote
+ Bring humor to work while being able to rolling up your sleeves to get stuff done
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
