Team Member - Royal Hawaiian Shop. Ctr. - Sbarro - Honolulu, HI
Team Member - Royal Hawaiian Shop. Ctr. - Honolulu, HI 96815 - Indeed.com
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Job details
Job Type
Full-time
Part-time
Full Job Description
Summary
Reporting to the General Manager, the Team Member provides front-line service to Sbarro guests in an enthusiastic, friendly, outgoing, clean and safe manner. While each team member is hired for a primary position (such as Server / Cashier, Pizza Maker, Steam Cook / Prep, Dishwasher), due to sales volume fluctuations in any given restaurant and the various station responsibilities, each team member may be asked to assist in fulfilling other position duties. It is desirable that each Team Member be cross-trained in each duty.
Essential Duties & Responsibilities
Server / Cashier
Must serve customers within their assigned station, following prescribed methods and within prescribed standards for guest service. This includes greeting, enhancing sales through purchase suggestions to customers, proper serving procedure, checking for guest satisfaction in accordance with the standards established for guest satisfaction and recipe compliance
Maintains product knowledge, knows the ingredients, presentation, price of all menu items and specials
Receives payment for all transactions following prescribed methods and with prescribed standards for guest service
Follows all required procedures outlined in cash handling policy
Demonstrates full working knowledge of point-of-sale register system
Completes cleaning and stocking duties in accordance with the appropriate daily operating procedure
Practices food safety and sanitation standards required of foodservice establishments
Follows established cost control systems, including employee food policy and waste guidelines
Assists other team members when required
Responsible for the proper use of gloves, utensils and portion size of each item, temperature of hot food and the attractive presentation of all food
Communicates in a timely manner with the co-workers and management regarding the amount of food on hand and its quality
Assists other team members when required
Other duties as assigned
Pizza Maker
Prepare all food products in accordance with the specifications outlined in the Recipe Manual and Recipe Cards while utilizing predetermined safety and sanitary procedures
Appropriately judges the volume of sales in relationship to pizza preparation and production
Communicates in a timely manner with the co-workers and management regarding the amount of food on hand and its quality
Completes cleaning and stocking duties in accordance with the appropriate daily operating procedure
Practices food safety and sanitation standards required of foodservice establishments
Follows established food safety time and temperature controls and cost control systems, including employee food policy and waste guidelines
Serves customers within their assigned station, following prescribed methods and within prescribed standards for guest service. This includes greeting, enhancing sales through purchase suggestions to customers, proper serving procedure, checking for guest satisfaction in accordance with the standards established for guest satisfaction and recipe compliance
Maintains product knowledge, knows the ingredients, presentation, price of all menu items and specials
Responsible for the proper use of equipment, gloves, utensils and portion size of each item, temperature of hot food and the attractive presentation of all food
Assists other team members when required
Other duties as assigned
Steam Cook / Prep
Prepares all food products in accordance with the specifications outlined in the Recipe Manual and Recipe Cards while utilizing predetermined safety and sanitary procedures
Operates all station preparatory equipment in a safe and sanitary manner (i.e., knives, steam cooker, dough machine, pizza oven, stove etc.)
Functions independently to prepare adequate product according to predetermined production schedules or requirements
Correctly maintains all displayed steam table items according to Recipe Manual and Product Cards while maintaining local health requirements
Correctly rotates all new and prepared products in a FIFO (first-in, first-out) manner
Follows established food safety time and temperature controls and cost control systems, including employee food policy and waste guidelines
Responsible for the proper use of equipment, gloves, utensils and portion size of each item, temperature of hot food/cold food and the attractive presentation of all food
Serves customers within their assigned station, following prescribed methods and within prescribed standards for guest service. This includes greeting, enhancing sales through purchase suggestions to customers, proper serving procedure, checking for guest satisfaction in accordance with the standards established for guest satisfaction and recipe compliance
Maintains product knowledge, knows the ingredients, presentation, price of all menu items and specials
Assists other team members when required
Other duties as assigned
Dishwasher
Maintains sink area, dining room tables and seating, floors, service stations, restrooms and trash receptacles, including doors, shelves and racks in a clean and sanitized manner in accordance with restaurant procedures and standards
Cleans and sanitizes all restaurants’ trays, pots, pans, pans and other utensils, with the exception of knives using prescribed methods and procedures
May be required to wash, clean and sanitize restaurant storage areas including walk-in freezers and refrigerator using prescribed methods and procedures
Serves customers on an as needed basis within their assigned station, following prescribed methods and within prescribed standards for guest service. This includes greeting, serving procedures, checking for guest satisfaction in accordance with the standards
Completes cleaning and stocking duties in accordance with appropriate operating procedures
Assists other team members when required
Other duties as assigned
Team Member
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions where accommodations do not present an undue hardship to the company.
Ability to follow all health and safety laws, policies and procedures
Ability to deliver food orders within specified time goals
Prolonged periods of standing, walking, bending and stooping
Able to lift 50 pounds
Able to effectively and safely use kitchen knives
Adequate command of English language including understanding, speaking, reading and writing
Basic mathematical skills for accurate cash handling
Other Requirements
Outgoing, enthusiastic, willing to serve the public in a positive manner
Able to arrive to work on time
Able to work in a cooperative manner with the other team members and management staff
Ability to handle stressful situations in a calm, pleasant attitude
Ability to manage multiple tasks
Employment Standards
Employees must be at least 16 years of age and possess all documents and permits required by law
Employees under the age of 18 are prohibited from using any machines, equipment, or tools prohibited by law
Previous restaurant experience is helpful but not required
