Order Runner (Casual On-Call) - Marriott Vacations Worldwide - Princeville, HI
Order Runner (Casual On-Call) - Princeville, HI 96722 - Indeed.com
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Job details
Job Type
Part-time
Temporary
Full Job Description
POSITION SUMMARY
Delivers completed food orders to guest tables and/or bar. Verifies guest satisfaction and inquires if there are any additional needs initially. Collects any unneeded service ware from guest tables. Addresses any guest needs. Replenishes utensils, napkins, condiments and other guest or dining room needs. Assists in maintaining dining room cleanliness and sanitation standards.
Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications. Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets. Welcomes and acknowledges all guests according to company standards, anticipates and address guests’ service needs. Communicates with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette. Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others. Complies with quality assurance expectations and standards. Stands, sits, or walks for extended periods or for an entire work shift. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 25 pounds without assistance. Performs other reasonable job duties as requested by Supervisors.
CRITICAL TASKS Safety and Security Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Follows policies and procedures for the safe operation and storage of tools, equipment, and machines. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Uses proper equipment, wears appropriate personal protective clothing (PPE), and utilizes correct lifting procedures, as necessary, to avoid injury. Completes appropriate safety training and certifications to perform work tasks.
Policies and Procedures Follows company and department policies and procedures. Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Protects the privacy and security of guests and coworkers. Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures. Performs other reasonable job duties as requested by Supervisors. Guest Relations Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Addresses guests' service needs in a professional, positive, and timely manner. Thanks guests with genuine appreciation and provide a fond farewell. Assists other associates to ensure proper coverage and prompt guest service.
Communication Speaks to guests and co-workers using clear, appropriate and professional language.
Working with Others Supports all co-workers and treats them with dignity and respect. Develops and maintains positive and productive working relationships with other associates and departments.
Quality Assurance/Quality Improvement Complies with quality assurance expectations and standards. Physical Tasks Stands, sits, or walks for an extended period of time or for an entire work shift. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 25 pounds without assistance. Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
General Food and Beverage Services Maintains cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Closing Completes closing duties, including storing all reusable goods, breaking down goods, cleaning equipment and areas, returning equipment to proper locations, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
