Hotel Operations Intern - Benchmark (Hawaii)
Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
The Operations Internship program offers the opportunity to gain in-depth knowledge and first-hand practical experience in many aspects of hotel operations. This opportunity will provide insight into what a career would be like working in hotel operations by providing exposure to multiple departments while developing relationships with leaders and employees in the field.
Job Description:
The Hotel Operations Internship is a paid position and will last 12 weeks (May to August). The program provides rotations in the Rooms, Food & Beverage, Housekeeping, Sales & Marketing, Human Resources and Spa departments.
Required qualifications include but are not limited to the following:
+ Currently enrolled in College or University with a Major in Hospitality
+ GPA of 3.0 or higher
+ Third year university student or higher (Junior or rising Junior)
Essential Duties and Responsibilities:
+ Rotate through the functional areas of the property to gain an understanding of how each department contributes to the success of the hotel.
+ Develop skills and leadership under the guidance of the General Manager and other departmental leader through hands-on work and shadowing.
+ Assist guests when needed.
+ Learn the operational workings of each department by observation of team members, participation in meetings, asking questions, and special departmental projects.
+ Provide input into the development and implementation of services and processes.
+ Comply with company policies and procedures of each department in a satisfactory manner.
+ Assist each department head with assigned operational functions and help with strategic plan for the department.
+ Completing tasks by utilizing and learning systems, tools, equipment, and software that apply.
Supportive Functions:
+ In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:
+ Be able to work well with others.
+ Highly motivated and able to take on new tasks.
+ Able to adapt to various departments and projects.
+ Perform other duties as needed.
Supervisory Responsibilities:
+ None
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills and Abilities:
+ Ability to deal with management, associates, guests, and general public in a courteous, tactful and patient manner.
+ Establish and maintain effective working relationships with associates and department heads.
+ Illustrate professionalism through positive attitude, spirit and leading by example.
Special Requirements:
+ Requires excellent communication skills, both verbal and written.
+ Knowledge of Microsoft Office, programs including Word, Excel, Power Point & Publisher.
+ Must be a creative and innovative thinker who can bring thoughts to actions with speed.
+ Adhere to requirements, policies, and procedures as outlined in Employee Handbook and/or other property documents.
Qualifications (Required):
+ Currently enrolled in College or University with a Major in Hospitality or Hospitality-related field.
+ GPA of 3.0 or higher
+ Third year university student or higher (Junior or rising Junior)
+ Able to work a full 12 weeks without interruption.
+ Experience working in hospitality, food & beverage, hotel operations or related area is a plus.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking and communicating.
+ While performing the duties of this job, the employee is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The employee is regularly required to stand (up to 8 hours daily), walk, and reach with hands and arms.
+ Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
+ The employee may occasionally be asked to move up to 30 pounds and occasionally lift and/or move up to 50 pounds.
+ Employee is required to wear a Safety Support Belt when lifting any weight over 25 pounds.
+ Must be able to exert well-paced ability in limited space.
+ Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
+ Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
+ Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
+ The noise level in the work environment is usually moderate.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job
EOE/M/F/D/V
BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.
BENCHMARK’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience.
BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. www.benchmarkglobalhospitality.com
* This article was originally published here
