Front Desk Agent - Lumeria Maui - Sightline Hospitality - Makawao, HI
Front Desk Agent - Lumeria Maui - Makawao, HI 96768 - Indeed.com
"),r.close()),!r)throw Error("base not supported");var a=r.createElement("base");a.href=n,r.getElementsByTagName("head")[0].appendChild(a);var i=r.createElement("a");return i.href=t,i.href}finally{e&&e.parentNode.removeChild(e)}}());var l=i(t||""),f=function(){if(!("defineProperties"in Object))return!1;try{var e={};return Object.defineProperties(e,{prop:{get:function(){return!0}}}),e.prop}catch(t){return!1}}(),h=f?this:document.createElement("a"),m=new o(l.search?l.search.substring(1):null);return m._url_object=h,Object.defineProperties(h,{href:{get:function(){return l.href},set:function(e){l.href=e,r(),u()},enumerable:!0,configurable:!0},origin:{get:function(){return"origin"in l?l.origin:this.protocol+"//"+this.host},enumerable:!0,configurable:!0},protocol:{get:function(){return l.protocol},set:function(e){l.protocol=e},enumerable:!0,configurable:!0},username:{get:function(){return l.username},set:function(e){l.username=e},enumerable:!0,configurable:!0},password:{get:function(){return l.password},set:function(e){l.password=e},enumerable:!0,configurable:!0},host:{get:function(){var e={"http:":/:80$/,"https:":/:443$/,"ftp:":/:21$/}[l.protocol];return e?l.host.replace(e,""):l.host},set:function(e){l.host=e},enumerable:!0,configurable:!0},hostname:{get:function(){return l.hostname},set:function(e){l.hostname=e},enumerable:!0,configurable:!0},port:{get:function(){return l.port},set:function(e){l.port=e},enumerable:!0,configurable:!0},pathname:{get:function(){return"/"!==l.pathname.charAt(0)?"/"+l.pathname:l.pathname},set:function(e){l.pathname=e},enumerable:!0,configurable:!0},search:{get:function(){return l.search},set:function(e){l.search!==e&&(l.search=e,r(),u())},enumerable:!0,configurable:!0},searchParams:{get:function(){return m},enumerable:!0,configurable:!0},hash:{get:function(){return l.hash},set:function(e){l.hash=e,r()},enumerable:!0,configurable:!0},toString:{value:function(){return l.toString()},enumerable:!1,configurable:!0},valueOf:{value:function(){return l.valueOf()},enumerable:!1,configurable:!0}}),h}var c,s=e.URL;try{if(s){if("searchParams"in(c=new e.URL("http://example.com"))){var f=new l("http://example.com");if(f.search="a=1&b=2","http://example.com/?a=1&b=2"===f.href&&(f.search="","http://example.com/"===f.href))return}"href"in c||(c=undefined),c=undefined}}catch(m){}if(Object.defineProperties(o.prototype,{append:{value:function(e,t){this._list.push({name:e,value:t}),this._update_steps()},writable:!0,enumerable:!0,configurable:!0},"delete":{value:function(e){for(var t=0;t1?arguments[1]:undefined;this._list.forEach(function(n){e.call(t,n.value,n.name)})},writable:!0,enumerable:!0,configurable:!0},toString:{value:function(){return r(this._list)},writable:!0,enumerable:!1,configurable:!0}}),"Symbol"in e&&"iterator"in e.Symbol&&(Object.defineProperty(o.prototype,e.Symbol.iterator,{value:o.prototype.entries,writable:!0,enumerable:!0,configurable:!0}),Object.defineProperty(u.prototype,e.Symbol.iterator,{value:function(){return this},writable:!0,enumerable:!0,configurable:!0})),s)for(var h in s)Object.prototype.hasOwnProperty.call(s,h)&&"function"==typeof s[h]&&(l[h]=s[h]);e.URL=l,e.URLSearchParams=o}(),function(){if("1"!==new e.URLSearchParams([["a",1]]).get("a")||"1"!==new e.URLSearchParams({a:1}).get("a")){var r=e.URLSearchParams;e.URLSearchParams=function(e){if(e&&"object"==typeof e&&t(e)){var a=new r;return n(e).forEach(function(e){if(!t(e))throw TypeError();var r=n(e);if(2!==r.length)throw TypeError();a.append(r[0],r[1])}),a}return e&&"object"==typeof e?(a=new r,Object.keys(e).forEach(function(t){a.set(t,e[t])}),a):new r(e)}}}()}(self);}if (!((function(){try{if("WeakMap"in self&&0===self.WeakMap.length){var e={},t=new self.WeakMap([[e,"test"]])
return"test"===t.get(e)&&!1===t["delete"](0)}return!1}catch(a){return!1}})()
)) {!function(e){var t=Symbol("undef"),r=function a(){if(!(this instanceof a))throw new TypeError('Constructor WeakMap requires "new"');var e=OrdinaryCreateFromConstructor(this,a.prototype,{_keys:[],_values:[],_es6WeakMap:!0}),t=arguments.length>0?arguments[0]:undefined;if(null===t||t===undefined)return e;var r=Get(e,"set");if(!IsCallable(r))throw new TypeError("WeakMap.prototype.set is not a function");try{for(var o=GetIterator(t);;){var p=IteratorStep(o);if(!1===p)return e;var n=IteratorValue(p);if("object"!==Type(n))try{throw new TypeError("Iterator value "+n+" is not an entry object")}catch(s){return IteratorClose(o,s)}try{var i=Get(n,"0"),l=Get(n,"1");Call(r,e,[i,l])}catch(u){return IteratorClose(o,u)}}}catch(u){if(Array.isArray(t)||"[object Arguments]"===Object.prototype.toString.call(t)||t.callee){var y,c=t.length;for(y=0;y-1)
)) {self.CustomEvent=function e(t,n){if(!t)throw Error('TypeError: Failed to construct "CustomEvent": An event name must be provided.');var l;if(n=n||{bubbles:!1,cancelable:!1,detail:null},"createEvent"in document)try{l=document.createEvent("CustomEvent"),l.initCustomEvent(t,n.bubbles,n.cancelable,n.detail)}catch(a){l=document.createEvent("Event"),l.initEvent(t,n.bubbles,n.cancelable),l.detail=n.detail}else l=new Event(t,n),l.detail=n&&n.detail||null;return l},CustomEvent.prototype=Event.prototype;}if (!("document"in self&&"hidden"in document&&"visibilityState"in document
)) {!function(){function i(){document.hidden=document[t+"Hidden"],document.visibilityState=document[t+"VisibilityState"]}var t=document.webkitVisibilityState?"webkit":document.mozVisibilityState?"moz":null;t&&(i(),document.addEventListener(t+"visibilitychange",function(){i(),document.dispatchEvent(new CustomEvent("visibilitychange"))}))}();}if (!((function(){var n=!1
return document.documentElement.addEventListener("focusin",function(){n=!0}),document.documentElement.dispatchEvent(new Event("focusin")),n})()
)) {self.addEventListener("focus",function(e){e.target.dispatchEvent(new Event("focusin",{bubbles:!0,cancelable:!0}))},!0),self.addEventListener("blur",function(e){e.target.dispatchEvent(new Event("focusout",{bubbles:!0,cancelable:!0}))},!0);}if (!("onhashchange"in self&&(null==self.onhashchange||"function"==typeof self.onhashchange)
)) {!function(n){function h(){a!==n.location.hash&&(a=n.location.hash,n.dispatchEvent(new Event("hashchange"))),setTimeout(h,500)}var a=n.location.hash;n.onhashchange=function(){},h()}(self);}if (!("XMLHttpRequest"in self&&"prototype"in self.XMLHttpRequest&&"addEventListener"in self.XMLHttpRequest.prototype
)) {!function(e,t){e.XMLHttpRequest=function s(){var e=this,n=e._request=t?new t:new ActiveXObject("MSXML2.XMLHTTP.3.0");n.onreadystatechange=function(){e.readyState=n.readyState;var t=4===e.readyState;e.response=e.responseText=t?n.responseText:null,e.status=t?n.status:null,e.statusText=t?n.statusText:null,e.dispatchEvent(new Event("readystatechange")),t&&e.dispatchEvent(new Event("load"))},"onerror"in n&&(n.onerror=function(){e.dispatchEvent(new Event("error"))})},e.XMLHttpRequest.UNSENT=0,e.XMLHttpRequest.OPENED=1,e.XMLHttpRequest.HEADERS_RECEIVED=2,e.XMLHttpRequest.LOADING=3,e.XMLHttpRequest.DONE=4;var n=e.XMLHttpRequest.prototype;n.addEventListener=e.addEventListener,n.removeEventListener=e.removeEventListener,n.dispatchEvent=e.dispatchEvent,n.abort=function r(){return this._request()},n.getAllResponseHeaders=function u(){return this._request.getAllResponseHeaders()},n.getResponseHeader=function i(e){return this._request.getResponseHeader(e)},n.open=function a(e,t){this._request.open(e,t,arguments[2],arguments[3],arguments[4])},n.overrideMimeType=function o(e){this._request.overrideMimeType(e)},n.send=function p(){this._request.send(0 in arguments?arguments[0]:null)},n.setRequestHeader=function d(e,t){this._request.setRequestHeader(e,t)}}(self,self.XMLHttpRequest);}if (!("fetch"in self
)) {!function(t,e){"object"==typeof exports&&"undefined"!=typeof module?e(exports):"function"==typeof define&&define.amd?define(["exports"],e):e(t.WHATWGFetch={})}(this,function(t){"use strict";function e(t){return t&&DataView.prototype.isPrototypeOf(t)}function r(t){if("string"!=typeof t&&(t=String(t)),/[^a-z0-9\-#$%&'*+.^_`|~]/i.test(t))throw new TypeError("Invalid character in header field name");return t.toLowerCase()}function o(t){return"string"!=typeof t&&(t=String(t)),t}function n(t){var e={next:function(){var e=t.shift();return{done:e===undefined,value:e}}};return v.iterable&&(e[Symbol.iterator]=function(){return e}),e}function i(t){this.map={},t instanceof i?t.forEach(function(t,e){this.append(e,t)},this):Array.isArray(t)?t.forEach(function(t){this.append(t[0],t[1])},this):t&&Object.getOwnPropertyNames(t).forEach(function(e){this.append(e,t[e])},this)}function s(t){if(t.bodyUsed)return Promise.reject(new TypeError("Already read"));t.bodyUsed=!0}function a(t){return new Promise(function(e,r){t.onload=function(){e(t.result)},t.onerror=function(){r(t.error)}})}function f(t){var e=new FileReader,r=a(e);return e.readAsArrayBuffer(t),r}function u(t){var e=new FileReader,r=a(e);return e.readAsText(t),r}function h(t){for(var e=new Uint8Array(t),r=new Array(e.length),o=0;o-1?e:t}function p(t,e){e=e||{};var r=e.body;if(t instanceof p){if(t.bodyUsed)throw new TypeError("Already read");this.url=t.url,this.credentials=t.credentials,e.headers||(this.headers=new i(t.headers)),this.method=t.method,this.mode=t.mode,this.signal=t.signal,r||null==t._bodyInit||(r=t._bodyInit,t.bodyUsed=!0)}else this.url=String(t);if(this.credentials=e.credentials||this.credentials||"same-origin",!e.headers&&this.headers||(this.headers=new i(e.headers)),this.method=y(e.method||this.method||"GET"),this.mode=e.mode||this.mode||null,this.signal=e.signal||this.signal,this.referrer=null,("GET"===this.method||"HEAD"===this.method)&&r)throw new TypeError("Body not allowed for GET or HEAD requests");this._initBody(r)}function l(t){var e=new FormData;return t.trim().split("&").forEach(function(t){if(t){var r=t.split("="),o=r.shift().replace(/\+/g," "),n=r.join("=").replace(/\+/g," ");e.append(decodeURIComponent(o),decodeURIComponent(n))}}),e}function b(t){var e=new i;return t.replace(/\r?\n[\t ]+/g," ").split(/\r?\n/).forEach(function(t){var r=t.split(":"),o=r.shift().trim();if(o){var n=r.join(":").trim();e.append(o,n)}}),e}function m(t,e){e||(e={}),this.type="default",this.status=e.status===undefined?200:e.status,this.ok=this.status>=200&&this.status-1};i.prototype.append=function(t,e){t=r(t),e=o(e);var n=this.map[t];this.map[t]=n?n+", "+e:e},i.prototype["delete"]=function(t){delete this.map[r(t)]},i.prototype.get=function(t){return t=r(t),this.has(t)?this.map[t]:null},i.prototype.has=function(t){return this.map.hasOwnProperty(r(t))},i.prototype.set=function(t,e){this.map[r(t)]=o(e)},i.prototype.forEach=function(t,e){for(var r in this.map)this.map.hasOwnProperty(r)&&t.call(e,this.map[r],r,this)},i.prototype.keys=function(){var t=[];return this.forEach(function(e,r){t.push(r)}),n(t)},i.prototype.values=function(){var t=[];return this.forEach(function(e){t.push(e)}),n(t)},i.prototype.entries=function(){var t=[];return this.forEach(function(e,r){t.push([r,e])}),n(t)},v.iterable&&(i.prototype[Symbol.iterator]=i.prototype.entries);var _=["DELETE","GET","HEAD","OPTIONS","POST","PUT"];p.prototype.clone=function(){return new p(this,{body:this._bodyInit})},c.call(p.prototype),c.call(m.prototype),m.prototype.clone=function(){return new m(this._bodyInit,{status:this.status,statusText:this.statusText,headers:new i(this.headers),url:this.url})},m.error=function(){var t=new m(null,{status:0,statusText:""});return t.type="error",t};var x=[301,302,303,307,308];m.redirect=function(t,e){if(-1===x.indexOf(e))throw new RangeError("Invalid status code");return new m(null,{status:e,headers:{location:t}})},t.DOMException=self.DOMException;try{new t.DOMException}catch(g){t.DOMException=function(t,e){this.message=t,this.name=e;var r=Error(t);this.stack=r.stack},t.DOMException.prototype=Object.create(Error.prototype),t.DOMException.prototype.constructor=t.DOMException}w.polyfill=!0,self.fetch=w,self.Headers=i,self.Request=p,self.Response=m,t.Headers=i,t.Request=p,t.Response=m,t.fetch=w,Object.defineProperty(t,"__esModule",{value:!0})});}})('object' === typeof window && window || 'object' === typeof self && self || 'object' === typeof global && global || {});
]]>
Job details
Job Type
Full-time
Part-time
Full Job Description
Lumeria Maui is looking for a friendly, fun and energetic a part-time and a full-time Front Desk Agent to join our team!
Lumeria Maui is an educational retreat center located in beautiful Upcountry Maui. Our historic compound, originally built in 1910, has been extensively renovated and carefully redesigned to meet the growing needs of individuals and groups seeking alternative and experiential learning. Guest rooms and suites are offered for community students and island visitors seeking overnight accommodations while on retreat. Lumeria’s onsite restaurant, The Wooden Crate, serves farm-to-table nourishing and delicious meals to students, retreats, community patrons and visitors, and The Wellness Spa at Lumeria offers bodywork, massage and healing arts therapies and private lessons.
As Front Desk Agent you will be responsible for providing quality, friendly, professional service to guests as it involves checking guests in and out, assisting with requests and needs prior, during and after their stay, answering the phone, taking hotel reservations and providing concierge services.
Our ideal candidate is warm "people-person" who is welcoming and friendly, dedicated, and detail-oriented.
Job Responsibilities:
Develop in depth understanding of the property management system and POS functionality.
Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors.
Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to:
Answering telephones in a prompt and professional manner and providing assistance to callers
Taking reservations in person and over the phone
Reading and responding to hotel email
Checking guests in and out
Completing group pre-registrations and key packets
Posting charges and processing payments
Communicating with Housekeeping and Maintenance
Handling mail and coordinating deliveries of messages and packages
Anticipating guests’ needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and services, costs, hours and location of all hotel amenities, facilities and outlets. To maintain awareness of current business levels.
To react immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel management.
Complete shift checklists and special projects as assigned.
To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions.
Meet with departing Front Desk Host to review business status, log-book and follow-up items.
Keep the front desk as well as lobby areas clean and well organized.
Be available to work irregular hours, including evenings, weekends and holidays.
Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
To follow all company policies and procedures.
To immediately report all suspicious occurrences and hazardous conditions.
To maintain the cleanliness and safety of work areas at all times.
Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
To attend all mandatory meetings as directed.
To perform other tasks, including cross-training, as directed.
Secondary Job Functions:
Develop relationships with local service providers: bonded baby-sitters, florists, beauty shops, etc.
Essential Experience/Aptitudes:
Fluency in English (verbal and written) is required.
A minimum two years’ experience in a customer/guest service and/or public contact related job is desired.
Must have High school diploma or equivalent.
Must be computer literate with a knowledge of Word and Excel.
Desired Skills/Experience:
Excellent interpersonal skills and the ability to work well with co-workers and the public.
Possess a courteous, friendly and professional manner.
Independent thinker and a ‘quick study’.
Good team player.
Willingness to go the extra mile.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to solve practical problems and deal with a variety of situations.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
Ability to work well under pressure and handle multiple tasks at once.
Must be punctual with regular and reliable attendance.
Endure various physical movements throughout the work areas, such as reaching, bending and stooping.
Remain in stationary position for a maximum eight hours (excluding meal and rest breaks).
Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
Periodically required to work at a very fast pace, under pressure.
Full-Time Benefits include:
Medical, dental, vision, life insurance
Vacation, Sick and Holiday time
401K Retirement Savings program
Pre-Tax FSA program
Commuter Benefits program
We look forward to hearing from you!
Lumeria Maui is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO
