Front Desk Agent - Casual - The Cliffs at Princeville - Princeville, HI

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Employer actively reviewed candidates 2 days ago

Job details

Job Type

Part-time

Number of hires for this role

On-going need to fill this role

Qualifications

• • High school or equivalent (Preferred)

  • Hotel Experience: 1 year (Preferred)

  • Front Desk: 1 year (Preferred)

Full Job Description

Job Summary:

Courteously and efficiently assist our guests and interval owners in checking in and out. Ensure guest/owner satisfaction during their stay on the property. Project the Aloha Spirit to all guests and owners.

Essential Job Functions:

1. Check guests in and out promptly and efficiently utilizing resort property management system.

· Review all folios for accuracy before settling folios.

· Review all incoming reservations daily for accuracy.

· Verify any prepayments and/or direct bill accounts.

· Establish credit status for each guest as set by resort protocol.

· Post all transactions in property management system and balance at end of shift.

· Verify all phone calls processed from Call Accounting.

2. Audit Functions:

· Complete and perform all audit functions as required by Management and print reports prior to desk closing.

· Prepare all daily and month end reports required by Management and forward to proper departments.

· Perform and complete back-up procedures.

3. Answer front office phone and PBX console within resort standards (not to exceed 3 rings)

4. Maintain “Log Book” daily and initial.

· Log all room moves, extensions, early outs, walk ins on the required forms.

· Cancel no-shows or move date to next day’s arrival.

· Log any unit requests for Maintenance in property reporting system, MAINTENANCE CONNECTION.

5. Maintain house bank (always $300) and balance daily in accordance to resort standards.

· Cash traveler’s checks for houseguests.

· Balance collected receipts and drop at end of each shift.

6. Maintain all front desk supplies and advise Manager on replacements.

7. Assist guests with the purchase of Resort’s Country Store items. Answer questions/offer assistance. Posting sale in property management system at time of sale. Restock items as needed. Advise manager of low stock/need replacement.

8. Complete all other tasks/projects as assigned by Front Office Supervisor.

Job Knowledge and Qualifications:

Must be able to work flexible hours, including holidays and weekends. Must have good customer service public relations, and telephone skills, with excellent oral and written communication skills. Must possess a friendly, personable and professional appearance. Excellent organizational, time management and problem-solving skills. Able to give and receive directions and information to guests and staff. Attention to detail is required. Good (corrected) vision and hearing necessary. Must be flexible, able to handle stress and stand or sit for long periods of time. Manual dexterity and attention to detail is required. Proficiency with the computer, Microsoft Word, Excel and 10-key essential.

Job Type: Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• On call

Supplemental Pay:

• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• In person

Hours per week:

Company's website:

• www.cliffsatprinceville.com

Company's Facebook page:

• cliffsatprinceville.com

Benefit Conditions:

• Waiting period may apply

Work Remotely:

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

* This article was originally published here