Inspirato Concierge - Montage International - Maui, HI
Inspirato Concierge - Maui, HI - Indeed.com
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At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
Montage Kapalua Bay is recruiting for aFull-Time Inspirato Conciergeto join our team: Set beachfront atop picturesque Kapalua Bay, this 24 acre-resort is the ideal destination from which to enjoy all of Maui. At Montage Kapalua Bay, you will feel embraced by genuine island hospitality and authentic culture. At every turn, the spirit of Hawaii merges with your own to create pono — a true sense of balance and harmony — as you relax and enjoy all-suite accommodations, inspired cuisine, championship golf, water sports, and a 30,000 square foot Hawaii inspired spa.
SUMMARY
The Concierge is responsible to be the service provider for Inspirato Destination members by communicating with members to make all pre-arrival arrangements, conduct internal and external correspondence with members, and establish and manage numerous relationships with suppliers such as activity companies, restaurants and transportation companies.
ESSENTIAL FUNCTIONS
Plan itinerary/activities and reservations in advance for all arriving members.
Respond to communication from members, the Company, and its affiliates, within 24 hours of delivery
Handle and facilitate pre-arrival grocery requests and site delivery (as requested by members) to ensure member requests are met.
Before every guest’s arrival, the Concierge will visit the residence and ensure everything is in condition according to the rules and regulations of Inspirato.
Provide orientation to the residence(s) and services for members upon arrival at residence(s).
Provide professional and courteous service to members related to their use of the property and enjoyment of surrounding attractions.
Manage and coordinate Special Events for member requested Special Events.
Conduct tours of units as a representative of Inspirato for prospective members.
Ensure all housekeeping standards are met and maintained according to the rules and regulations of Inspirato.
QUALIFICATIONS
College Degree preferred.
Minimum of two years’ experience in a luxury hotel preferred.
Minimum of two years’ experience in customer service.
Excellent telephone etiquette.
Exceptional guest recovery skills.
Enjoy interacting with people in a fast paced environment.
Excellent organizational and time management skills.
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
Must possess a positive attitude.
Must be willing to participate in a learning environment.
Must integrate company values throughout all interactions.
Must be able to quickly adapt to effectively using new software products.
Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.
PHYSICAL REQUIREMENTS
Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact Montage Recruitment Manager at (949) 715-1396 and/or email such as accessibilityrecruitmentmanager@montage.com .
