Helpdesk and Ticketing Technician- Honolulu, HI - MKS2 Technologies - Honolulu, HI
Helpdesk and Ticketing Technician- Honolulu, HI - Honolulu, HI - Indeed.com
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Job details
Number of hires for this role
On-going need to fill this role
Full Job Description
Responsibilities:
Receive and provide tier-1 and tier-2 support for incoming communications (calls, emails, voicemail, and web service request and incident records).
Strong enterprise ticketing experience, Preferably ServiceNow or Snow Remedy, JIRA
Monitor all ESD service request and incident records and ensure that all ESD tickets are addressed.
Excellent customer- service skills and the ability to escalate tickets and delegate as needed.
Experience tracking configuration changes
Record announcements via the SvD telephony system message, to include general announcements regarding outages and/or service degradations. Monitor network status and availability, utilizing tools, to remain informed on pending incidents to provide proactive support
Assist users in the area(s) of password reset, desktop application support (Microsoft Office products, Internet Explorer, and Adobe), Windows operating system troubleshooting, and basic print and scanner support.
