Network Administrator - Smartronix (Hawaii)

Network Administratorat Smartronix(View all jobs)

Pearl Harbor, HI

Who we are

Smartronix, an OceanSound Partners company, delivers advanced solutions in digital modernization, cloud, cybersecurity, mission-focused engineering, systems integration and intelligence, surveillance, and reconnaissance (ISR) capabilities. The company provides expertise to design, manage and secure the world's mission critical enterprise solutions. We are a leading provider of next generation multi-cloud platforms to public sector and commercial markets leveraging most innovative global platforms. Headquartered in the Washington DC area, Smartronix has offices throughout the U.S. and has been positioned by Gartner as a Leader in its 2020 Magic Quadrant for Public Cloud Infrastructure Professional and Managed Services, Worldwide.

Who Are Our Employees

Our employees are encouraged to think big and collaborate every day. We ensure that each employee is not only aware of our strategic vision; they are a part of it. This is because we know that our employees are critical components to the company’s ever-growing success. Committed to ensuring the highest levels of customer satisfaction, Smartronix is structured around the programs and technologies we support to provide optimal and seamless operations. Due to our talented workforce, we have maintained a reputation for excellence, helping to assure the missions of our Department of Defense, Public Sector, Fortune 1000, and other Government and commercial customers.

Who we are looking for

The Information Management/Information Technology (IM/IT) Support Technician positioned at HQ PACAF/SG, reports to the IM/IT Support Team Lead and shall provide desk-side IM/IT and PC support for HQ PACAF/SG Executive staff. Additionally, the IM/IT Support Technician identifies researches and resolves technical problems affecting SG computer and information systems. Tasks that will be performed include but are not limited to:

+ Provides desk-side IM/IT and PC support for HQ PACAF/SG Executive Staff

+ Identifies, researches, and resolves technical problems affecting SG computer and information systems

+ Manages escalation procedures and ensures service levels are maintained

+ Documents, tracks, monitors problems and submits a corrective action plan to the COR within 24 hours of system outage

+ Monitors metrics and recommends operational adjustments as required

+ Troubleshoot Network Connectivity issues

+ Provide instruction in the use of office automation applications

+ Responds to telephone calls and e-mail requests for technical support

Required Skills:

+ Requires DoD Secret Security Clearance

+ Requires an associate's degree in a related area and up to 2-3 years of relevant experience in the IT field or 4-5 years of relevant experience

+ Excellent customer service skills

+ Knowledge of Microsoft Operating Systems (Windows 10)

+ Knowledge of Microsoft Office products

+ Knowledge of basic networking

+ CompTIA Security+ certification

+ MCTS certification or equivalent experience

+ Knowledge of DoD, Air Force, and local base instructions governing IM/IT

Required Experience:

+ 2-3 years of relevant experience in the IT field or 4-5 years of relevant experience

+ Two years of PC troubleshooting experience

Smartronix is committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information. Selected applicant will be subject to a background investigation. Smartronix is an Equal Opportunity/Affirmative Action employer.



* This article was originally published here
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