Bell Service Stationary - Highgate Hotels (Hawaii)
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
This 645-room hotel is perfectly located on Honolulu's famous Kalakaua Avenue, where it is just steps to the beach and an arm's reach to the best dining, shopping, and entertainment in the area. Guests can borrow the hotel's own towels and beach chairs to spend the day by the sea, or choose to lay out by the hotel's pool with a tropical drink from nearby Tiki's Grill and Bar. And for the adventurous, the Aston Waikiki offers a on-site activities desk ready to curate a number of fun experiences.
Full-Time
The Bellperson is responsible for assisting with the check-in/check-out processes and accommodating guests during their stay in an attentive, courteous and efficient manner.
+ Answer all phone calls directed to the Front Services department in a professional manner.
+ Direct Bell/Valet to priority tasks.
+ Give accurate answers to all guests.
+ Give accurate directions to all guests.
+ Communicate with Guest Services about changes.
+ Organize amenities delivery.
+ Responsible for the clerk’s bank per shift (cash handling).
+ Post guest parking into the CLS system.
+ Distribute employee parking passes.
+ Perform other duties as assigned.
+ High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
+ Must have a valid driver's license for the applicable state. (If applicable)
+ Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
+ Ability to stand during entire shift.
+ Must be able to effectively communicate both verbally and in writing
+ Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
+ Must be able to maintain confidentiality of information.
External Job Posting Title: Bell Service Stationary
Job ID: 2018-7157
External Company Name: Highgate Hotels, L.P., a Delaware Limited Partnership
External Company URL: www.highgate.com
Address1: 2570 Kalakaua Ave
