Director of Revenue Management - Grand Wailea, a Waldorf Ast Jobs Hilton - Wailea, HI - JOB DESCRIPTION The Director of ...

Director of Revenue Management - Grand Wailea, a Waldorf Ast Jobs Hilton - Wailea, HI - JOB DESCRIPTION The Director of ...
JOB DESCRIPTION

The Director of Revenue Management will report directly to the General Manager and is an Executive Committee position. The primary purpose of this position is to monitor group and transient business thresholds within the five-year forecast to ensure measurable improvements for demand and availability. Supply critical analysis on the effect of short range decisions effecting occupancy, average rate and rooms profit goals within the current 53-week (Netrez/OnQ PMS) period. Analysis of city events and activities and to project the effect of opportunities they create. Monitor competitive analysis.

WHAT WILL I BE DOING?

The Director of Revenue Management will report directly to the General Manager and is an Executive Committee position. The primary purpose of this position is to monitor group and transient business thresholds within the five-year forecast to ensure measurable improvements for demand and availability. Supply critical analysis on the effect of short range decisions effecting occupancy, average rate and rooms profit goals within the current 53-week (Netrez/OnQ PMS) period. Analysis of city events and activities and to project the effect of opportunities they create. Monitor competitive analysis. Specifically, you would be responsible for performing the following tasks to the highest standards:

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Managing and maintaining group and transient inventory controls:

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Daily review and implementation of room accommodation and rate inventory controls in Netrez/OnQ PMS and OnQ RMS. Includes weekly implementation of roll-in controls.
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Ensure group inventory and cut-off dates are managed according to demand.
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Implement all blackout dates in Netrez/OnQ and review monthly to determine if adjustments are needed.
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Maintain accurate demand information in RMS.
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Work with Director of Front Office to ensure that sellout strategies are in place, and that OnQ PMS and Netrez are balanced daily.

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Develop, monitor and adjust sales and pricing strategies:

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Conduct a weekly Revenue Management Meeting where the appropriate booking period is evaluated for proper rate and availability control. The Director of Revenue Management will provide a synopsis of results vs. decision from the previous week and lead discussion on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment.
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Daily review of Delphi/DMPE reports: GRC, Backlog (monthly), Daily Transaction, Booking Review, Lost Business, and Booking Status reports. Address concerns and action plans with Director of Sales.
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Ensure OnQ FMS and the General Ledger are balanced daily as it relates to past actuals.
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Coordinate and implement updates for SSG rates and Transient Protected in OnQ FMS and in Delphi/DMPE for the 1 5 year window.
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Develop annual transient pricing. Ensure pricing in consistent in all distribution channels (Netrez/OnQ PMS, GDS, Internet).
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Review and implement incentive programs in Front Office and Reservations, with particular focus on need periods.

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Provide critical analysis of strategies, room statistics and demand factors:

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Review end of month rooms statistics reports including FMS, Monthly Revenue
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Management Reports, STAR, HILSMART, Key Hotel Marketing Reports, Report of Operations, and provide critical analysis on performance vs. forecasts and results of implemented strategies.
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Conduct displacement analysis of group business, as needed, to determine impact potential business will have on RevPAR.
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Review all tentative and definite group bookings, to ensure that they support implemented strategies.
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Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed.
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Analyze past and present trends and make recommendations for future strategies.

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Forecasting:

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Prepare all Weekly, Monthly, Rolling Forecasts and Annual Budget using OnQ RMS, Excel, OnQ FMS, Delphi/DMPE, and Netrez/OnQ PMS.

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Competitive and Demand Analysis:

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Review all competitive shops on a consistent basis (at least once per week) and identify selling strategies and market trends.
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Review Demand calendars, convention calendars and city event calendars to keep abreast of all demand generators.
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Site competitive set and network with competitive set DRMs. Maintain information on the various competitors products and services for both primary and stealth competitors and how their products and service vary from the hotels.
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Maintain historical data on events and performance on any promotions during these demand-generating events.

WHAT ARE WE LOOKING FOR?

EDUCATION

4 year college degree required or equivalent work experience.

EXPERIENCE

Experience with travel industry reservation systems and hotel property management systems mandatory; Employer Hotel software programs preferred.

LICENSES OR CERTIFICATES

RMU Certificate preferred

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Career planning should include Director of Revenue Management, Director of Front Office or Director of Sales at a large hotel and from that position into Executive Management or Regional DRM as applicable to the individuals desire and talent.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

* Excellent oral and written communication skills.
* Excellent organization skills and ability to work well under pressure.
* Appropriate professional appearance and demeanor.
* Ability to deliver presentations in a concise, well-organized manner.
* Proficient at statistical and competitive analysis.
* Proficient in Microsoft Word, Excel and PowerPoint.
* Certified in the use of HILTSTAR/NETREZ, OnQ RMS, OnQ PMS and other related systems or an ability to quickly learn and utilize these systems.
* Strong experience or adaptable training in the use of automated systems, personal computers and software programs.
* Experienced as a Director of Front Office, Revenue Manager/DRM, or Director of Sales of a small property preferred. Related analytical experience essential.

Since being founded in 1919, Employer has been a leader in the hospitality industry. Today, Employer remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability

WHAT WILL IT BE LIKE TO WORK FOR EMPLOYER?

Employer is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Employer has offered business and leisure travelers the finest in accommodations, service, amenities and value. Employer is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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